If you are encountering difficulties accessing your online materials (HTKC, Axe Bat Speed Trainer Program, Driveline PLUS Videos, etc.), make sure that you are signed into your account on our Driveline PLUS website. This website is distinct from the main Driveline website, and thus requires that you sign in here specifically. Note that you must sign in with the email address associated with the purchase of the desired materials.
Once you are signed in, click on the Memberships (or My Membership) tab on the left sidebar (pictured below).
This will show all the active materials associated with your account:
Clicking the View button with Eye icon will allow you to access those materials.
What if it still doesn't work?
If you have verified that you have an Active Membership for that content associated with your account, but are still not able to access it after you have signed in, this is likely related to cached data on your computer. Sometimes, your browser will save the information in the cache from previously visited web pages. If you had previously visited the site without PLUS access, it may pull up that old saved page, even though you are logged in to your active PLUS account.
To get the new page, you will need to clear your cache. Shift-F5 is a keyboard shortcut to clear the cache in most browsers; however, if this does not work, more detailed instructions for each browser are available here. Using a different browser, incognito window, or clearing the cache in your current browser will usually work to get around this issue.
If you continue to encounter difficulties accessing your materials after attempting these steps, please reach out to Support by sending an email to firstname.lastname@example.org or calling 425-523-4030, and we will troubleshoot with you.