What is Driveline's Product Warranty and Return Policy?

What is Driveline's Product Warranty and Return Policy?

Shipping and returns:

Driveline accepts returns of most products in new, unused condition within 30 days of purchase for a full refund less shipping costs.

Used equipment: We do not accept returns or refunds for used, functional equipment. 

International returns. We do not accept product returns from items sold internationally (outside of the domestic United States).

Shipping is always free with your DrivelinePLUS Membership. 

Questions? Just email support

Cancelling Orders:

Should you need to cancel an order, reach out to support as soon as possible 
at 425-523-4030 or support@ drivelinebaseball.com 

Because our products ship from several warehouses around the country, we cannot guarantee an order can be cancelled. 

Orders returned to our facility will be refunded less shipping costs. 
Sorry, we're unable to offer item-for-item exchanges. 

Warranty:

The Driveline Baseball product warranty gives you 365 days of coverage from the date of your purchase on all products we manufacture including:

PlyoCare Balls
Hitting PlyoCare Balls
Leather Weighted Baseballs
Wrist Weights
Recovery Mini-Trampoline
Command Balls

*this warranty does not cover our Good Enough Baseballs*

For warranty issues simply go to our Warranty page and fill out the form. So long as it is within 365 days of your original purchase we'll send you a replacement - completely free of charge.


Usage Recommendations:

Check the surface you are throwing your Driveline Plyocare balls into. For the best results throw into a padded Plyo Wall. This is not feasible for everyone, so smooth concrete walls are a good substitute. Do not throw them into brick walls, chain link fences, or any textured surface. This is the quickest way to ruin your new PlyoCare balls.

If you live in a cold weather environment, make sure your Driveline PlyoCare balls are getting stored somewhere that does not get below 40 degrees (i.e. equipment shed, car trunk, etc.). If you throw them while they are cold the is a greater chance they will rip on the surface.


3rd Party Warranty Items:

You can find details regarding warranty terms of the 3rd party items we carry and manufacturer contact information on our Warranty page


Certification Courses:

Coaching Certification Courses can be fully refunded within 2 weeks of purchase if unstarted.
Requests within 30 days will receive a 50% partial refund, provided no more than 20% of the course is completed. 
No refunds will be issued on Coaching Certification Courses after 30 days or more than 20% completion.

Please direct any questions to Driveline Support or call 425.523.4030


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